COMPANY: Emerio Globesoft Pte Ltd
About Company
Emerio, an NTT Communications company, is a global IT Services and solutions provider focused on helping clients improve competitiveness, efficiency and return on investment. Founded in 1997 and headquartered in Singapore, Emerio started as an IT applications development and maintenance services organization. Currently Emerio has 1,600+ employees across 11 countries with delivery centres in Singapore, Malaysia, Indonesia, India, Philippines and Thailand.
Emerio became a part of the NTT Group (ranked 32 on the Fortune Global 500 list with consolidated operating revenue of 129 Billion USD) in June 2010. The combination of NTT Com's world-class capabilities in fields such as networks and data centre services along with Emerio's industry knowledge, process expertise and skilled resources makes it a compelling option for organizations looking towards reliability, cost effectiveness and a REAL IT partnership. Emerio serves a vast client base ranging from SMBs to Fortune 500 public and commercial companies.
Emerio's "Customer First" policy and successful delivery record has earned us an excellent customer retention track record with over 85% repeat business from existing customers.
Job Desription
Key Job responsibilities:
** Required to work on 24x7 shift environment
1. Dedicated Customer Front for APAC & US Region Premier Customer (PNMS Customer) includes receive customer claims and queries, and outage notification.
2. Alarm Monitoring and Ticket management includes opening, updating and closing trouble tickets.
3. Layer 1, 2 & 3 (ATM. Wide Area Ethernet, IP-VPN, Leased Line & etc) access-line operation
4. Tier 1 & Tier 2 troubleshooting, isolation and network recovery for outages, QoS, packet drop and latency issues for all provided services.
5. Network Carriers and SI equipment vendors engagement and control
6. Trouble information correspondence with other internal parties/ stakeholders within NTT Group.
7. Planned Outage Management
8. Change Request Management1. Dedicated Customer Front for APAC & US Region Premier Customer (PNMS Customer) includes receive customer claims and queries, and outage notification.
2. Alarm Monitoring and Ticket management includes opening, updating and closing trouble tickets.
3. Layer 1, 2 & 3 (ATM. Wide Area Ethernet, IP-VPN, Leased Line & etc) access-line operation
4. Tier 1 & Tier 2 troubleshooting, isolation and network recovery for outages, QoS, packet drop and latency issues for all provided services.
5. Network Carriers and SI equipment vendors engagement and control
6. Trouble information correspondence with other internal parties/ stakeholders within NTT Group.
7. Planned Outage Management
Mandatory Skills:
1. Holder of CCNP (at least routing/swithing)
2. Working experience in Customer Front and/or Helpdesk
3. Working experience in Carrier and/or SI Vendor engagement.
4. Shift work on 12 hours rotation basis.
5. TCP/IP, LAN/WAN topologies and WAN protocols
6. Cisco router routing, IP-VPN experiences
7. Telco experiences with E1, DS3, Metro Ethernet Access in Carrier and/or SI Vendor.
8. Excellent English Written and Communication Skills
9. Bachelor's or Diploma degree of IT/ Networking Field
10. Basic understanding of network technologies and IP technologies.
11. Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
12. Excellent communication and interpersonal skills.
13. Ability to work as a team member
14. Desire to go above and beyond to improve our quality of customer services and operational efficiency.2. Working experience in Customer Front and/or Helpdesk
3. Working experience in Carrier and/or SI Vendor engagement.
4. Shift work on 12 hours rotation basis.
5. TCP/IP, LAN/WAN topologies and WAN protocols
6. Cisco router routing, IP-VPN experiences
7. Telco experiences with E1, DS3, Metro Ethernet Access in Carrier and/or SI Vendor.
8. Excellent English Written and Communication Skills
9. Bachelor's or Diploma degree of IT/ Networking Field
10. Basic understanding of network technologies and IP technologies.
11. Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
12. Excellent communication and interpersonal skills.
13. Ability to work as a team member
No comments:
Post a Comment